Sudbury, Ontario
1 comment
Not resolved

Bought a boat a the Toronto Boat Show.One of the factors that made us buy from the head office rep was the way they did the orientation on the water and not in a parking lot.

At the time of purchase back in January we decided which day, first week-end in May unless there was ice. Well after them trying to change the orientation day for us, because they had an OPEN HOUSE??? They told us this 10 days prior. Said they dont normally do on that day.

They didnt know they were doing an open house when they first scheduled our time??? they said they would do me a favor to accomadate OUR schedule. After driving 4-1/2 hours to pick-up the boat and get the orientation they tell me its not on water orientation but will be done on the parking lot??? Mother nature is to blame high water table??

could put dock in water??? I over heard someone say they never do water orientation until after the May long week-end. The salesman said no, no the only thing this year is mother nature has left too much water. After trying to get some sort of compensation for the extra distance and time spent the salesman give us his sob story about it comes out of his pocket.

He had already given us alot and felt he had done enough. He did offer the water orientation at their other office which is closer to my home (why he didnt suggest that the first time??)Its still a 1 3/4 hour drive. This frustrated my more as the salesman made us feel as if we were the unreasonable ones and its not their fault we have a busy schedule.

At that point we just wanted to leave.AS we left we came across a sign they have on their building "CARE: Customers Are Really Everyting " I didnt get that feeling.

Had an Experience with Legend Boats?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Barrie, Ontario, Canada #835352

Although we have been happy so far with our Legend Bayshore pontoon boat as it is going into its fourth summer, I cannot say the same about the full enclosure we bought with it nor the registration numbers we paid extra to have put on.The canvas that the cover is made from is fine, the seams however are not.

The stitching is coming out and turns to powder if you roll the thread between your fingers. We have to get our WHOLE cover re-stitched at our expense. The canvas shop we are using says it appears that indoor thread was used or else it was of very poor quality to begin with. Our registration numbers are peeling off and curling towards the middle.

When contacted, Legend's head office referred us to the Innisfil location. They were sympathetic but said it was all due to UV rays and it wasn't under warranty. Well DUH ...It's a boat! Boats are most likely to be in full sun when they are in the water!

I have never has boat numbers peel off any other boat. One of ours is 30 years old and sits in full sun! I am shocked that Legend would cut corners in this fashion. Their products are not cheap.

Legend promotes itself as proud to produce a Made in Canada product. If better thread and better decals cost a little more, we would have willingly paid it to get quality products. This experience makes me wonder where else they may have cut corners? The seats??

The welding???The quality of the aluminum??

You May Also Like

Coachmen Rv - What did i get myself into Coachmen Rv "Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have been through' It all started with Collier RV in Rockford'..." Read more 2017 Winnebago Industries Micro Minnie 2106ds Rv Review Winnebago Industries "We purchased one of the towable units, model 2106DS. We chose Winnebago because of their reputation and being a longstanding company in the industry. We figured they were doing something..." Read more Forest River - Undersized Axles!!! Forest River "We bought a 2013 Forest River Cherokee pull behind trailer and took one trip in it and when we were on our way back home we stopped and noticed our..." Read more Forest River - Water leak, no help! Forest River "Purchased 5/20/17, drove home, opened to find full of water, contacted Horizon RV, told to use warranty, Horizon RV attempted to fix 2x, still leaked, took to local dealer, tried..." Read more Sonic - NASTY EMPLOYEE SQUATTER HOARDER Sonic "I SHOWED the manager proof of the employee squatting in a shed infested with fleas roaches sleeps on a mattress on the floor amongst cat *** and urine digs holes..." Read more Cole Haan - Does not care about quality or customer service Cole Haan "I bought a Preston Brief bag from ColeHaan.com in November of 2016. In June of 2017, the strap metal piece fell off. Since this bag is under "warranty" and Cole..." Read more Lazada Malaysia - Lazada bad Customer Services Lazada Malaysia "1. Chat CS cancelled my order and deny mistake. **I have chat records as proof. 2. Email to CS, log complaint politely, but has been ignored too. They purposely help/cover..." Read more Pictures On Gold - I don't think they understand what "gold-filled" is supposed to mean. Pictures On Gold "I ordered a class ring from Pictures on Gold some time ago, because the school's official rings were waaay too pricy. I chose 14k gold-filled instead of solid gold to..." Read more